INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Images on our website are intended as a visual guide only.

Flooring products can vary from batch to batch, based on manufacturing processes, dyes used, length of time in storage and more.

Shading can occur in carpets, meaning that the colour of carpet can also look different before and after vacuuming and after it has been worn in.

Once you place an order, you will be emailed a copy of your receipt. You can also login to your account to find previous orders and download a copy of your receipt.

If you’re struggling to find your receipt, drop us an email using the form on this page.

Get in touch with us using the contact form on this page and a member of our friendly team will discuss your options.

Get in touch with us using the contact form on this page and a member of our friendly team will discuss your options. We use our own drivers to deliver roll material, like carpets and vinyls so we have flexibility to deliver at a time to suit you.

Please note: All orders are not given a delivery date when placed, as stock varies from product to product and variation to variation (colour, length, width etc), once we have a stock date we will communicate with you when we can arrange delivery.

CONTACT US FOR ANY QUESTIONS